Writing on the interplay between digital and social systems — on living public infrastructure.
Most cities have dozens of ways for residents to provide feedback, but no clear picture of how all those channels connect. Inventorying public services reveals not just what exists, but what's working, what's missing, and what's emerging on its own.
A bipartisan bill directing the Department of Commerce to lead on blockchain policy is moving through Congress. Here's why it matters for open civic data and local government.
Website pricing is confusing. Here's a straightforward breakdown of what you're paying for and why the range is so wide.
A website isn't a billboard you put up and walk away from. It's a living thing that needs regular attention — watering, weeding, and the occasional hard prune.
Most organizations don't need a native mobile app. A well-built website can do the job better, faster, and at a fraction of the cost.