Writing on the interplay between digital and social systems — on living public infrastructure.
A sketch of an idea we're building in Jurisdictional: find every public service that belongs to you, see what each one asks of you, notice where those questions overlap, and fill government forms the way your browser already fills everything else.
A customer reported the problem twice, in writing, months before the one-star review. We model what actually happens after feedback arrives — by email and by online form — and find both paths ending in the same archive.
A customer said yes 61 days ago and the money just arrived. We model one small business's path from handshake to bank deposit — and find that three days of work hides inside two months of waiting.
A plain language guide for running a city website without a traditional CMS: staff open GitHub issues, an agent makes the change, and every update is reviewed before it goes live.
Files, issues, and agents for public agency sites — a simpler, more flexible way to run a website than logging into a content management system.