Services

Model

Process Modeling

See how your work actually works. We draw your process on one page — every step, handoff, and stretch of waiting — and mark the places worth fixing first. It is the step almost everyone skips before buying software: you cannot automate what you cannot see.

• What actually happens today, not the official version
• Where the time goes — working time separated from waiting time
• The three changes worth making first, in priority order
• Drawn with the people who do the work, never about them

Start with one process in a 90-minute session for $195, or have one modeled properly for $1,755 — see Process Modeling.

Assess

Service Experience Review

A secret shopper for government services. We go through your service the way a resident does — every form, phone call, and trip to the counter — and turn what we find into evidence your team can act on.

• End-to-end walkthrough with documented evidence
• Service inventory and service map deliverables
• Recommendations ranked by resident impact
• Training and coaching for service managers and staff

Fixed-price packages starting at $7,500 — see Service Experience Review.

Build

Website Design

We design and build websites for small businesses, nonprofits, and public agencies. Every site is built for clarity, speed, and ease of maintenance — so your team can keep it current without needing a developer for every change.

• Responsive design that works on all devices
• Search engine optimization built in
• Content management your team can use
• Accessibility and plain language

Most website projects start at $3,000. A typical small business site runs $3,000 to $15,000 depending on how many pages and features it needs — see what drives that range.

Maintain

Website Updates and Maintenance

Websites need regular attention. We handle content updates, security patches, software upgrades, and performance monitoring so your site stays healthy over time.

• Content changes and page additions
• Security updates and patches
• Uptime monitoring and response
• Backups and disaster recovery

Ongoing care runs $50 to $200 per month, depending on the size of the site and how often it changes. For a deeper look at our operations practice, see Software Operations.

Connect

Systems Integration

Most organizations use several tools that don't talk to each other — a payment processor, an email list, a scheduling system, a spreadsheet. We connect these so information flows where it needs to go, without manual re-entry.

• Payment and billing system connections
• Form and workflow automation
• Data migration between platforms
• Reporting and analytics dashboards

Test

Rapid Prototyping and Lean Development

The fastest way to learn whether a software idea works is to put it in front of real people. We build working prototypes quickly so you can test your concept in the market — not just in a meeting room. Market feedback from real users is a stronger signal than any focus group.

• Working software in weeks, not months
• Test assumptions with real users early
• Iterate based on market feedback
• Scale what works, stop what doesn't

Products prototyped this way include openrpms.org, civic.bot, eligibilityrules.org, hihat.app, govasplatform.com .

Manage

Digital Property Management

Your organization's digital presence is more than a website. It includes domain names, hosting accounts, email services, analytics, social media profiles, and vendor relationships. We manage all of it as a single portfolio — so nothing expires, breaks, or gets lost when someone leaves.

• Domain and certificate management
• Hosting and account oversight
• Vendor and subscription tracking
• Access control and password management